Ticket refunds

Industrial Action: Strike Refunds

You can use this form to claim an automatic full refund if you're affected by strike action and you choose not to travel or are unable to complete your journey. No fees will be charged.

Your ticket may be valid for travel on another day

You might not need a refund if your plans are flexible and you can travel on another day before/after the strike date instead. Please read the full details of ticket acceptance.

Please try the form before contacting customer services.

Automatic online refunds for tickets purchased from Railboard.

You can use this service to:

Refund unused flexible tickets
Refund unused advance tickets, for which a replacement ticket (for the same journey as the originals) has already been purchased through us. More info.

Booking details

Please enter your booking details below for the journey you want to refund.